The Constance CRM specialist cobra and the Hamburg HONICO Group announce collaboration at this year’s CeBIT. With the SAP certified integration man (iMan) from the home of HONICO is now integrating cobra CRM PLUS and cobra CRM PRO to the ERP software by SAP with little effort possible. The SAP adapter is specially adapted to the benefits of the cobra software. The Constance CRM specialist cobra and the Hamburg HONICO Group announce collaboration at this year’s CeBIT. With the SAP certified integration man (iMan) from the home of HONICO is now integrating cobra CRM PLUS and cobra CRM PRO to the ERP software by SAP with little effort possible. The SAP adapter is specially adapted to the benefits of the cobra software. With the SAP interface we meet the needs of our customers, because our focus is on efficient use of our software for customer relationship management\”, cobra’s Managing Director Jurgen Litz explains the background. The iMan combines the functionality of the SAP Warenwirtschaftprogrammes with the Cobra software geared specifically to the requirements of marketing and sales activities.

An existing SAP address database can be imported into the cobra database and used for all actions. Thanks to the adapter, the user can pass new prospects addresses at your fingertips by cobra to SAP and there. Any change of address in the cobra database is transferred upon request to the ERP software by SAP, a double data maintenance is required. About the iMan, the cobra user has the option to display document data from SAP in cobra and evaluate. So, for example, the affinity to an article by the analysis of the top-ten selling products can be determine or evaluate how much revenue was achieved by a customer or a customer group in a specific time period. With the new interface, employees directly search the customers who have purchased a product in a certain time period or which customers still offers are open.

Customer relationship resources save with customer care management systems with CRM software In this age of advanced technologies and work processes perfected in the area of customer care, is in particular this innovation no longer: the customer relationship management. In each Office, whether in the area of finance, tourism, or retail, it plays an important role when it comes to interacting with the customers. The staff can be equipped with this system, which makes much easier, in all areas. Following describes the benefits that brings this innovative program,: the CRM allows extremely fast integration and processing of data. The overview and the Usebility is optimal thanks to a simple interface. The customer data can be transferred perfectly and in a matter of seconds directly on the platform. Get more background information with materials from JPMorgan Chase.

Thus, a perfect customer care can be implemented. (Source: XOM). The customer can however not only easily be entered, but the access to this data is extremely easy. In the areas of marketing, service and sales staff in efficient manner are provided with useful info about the respective customers. Cross-sector-related data provided and search functions simplify the data output to a multiple. Thanks to the customer relationship management can save valuable staff time. This in turn benefits the service and the Kudentransaktionen.

While there are dependent on itself, the process, usually only a few seconds or minutes, that per process (such as a booking, where the customer data directly into the CRM be entered) be saved over days, weeks and months are summed this time however considerably. In addition to the proprietary, so the fee-based programs, the CRM open source software is usually also high quality and available at low or no license cost. Costs for maintenance, support or customization might be added however. This is the software for each company (just think of the many medium-sized companies) relatively inexpensively available. SugarCRM is one of the best and most widely used open source software in the field of CRM. This CRM software and is based on the PHP scripting language and exists in 4 versions. SugarCRM also offers a Programmierschnitstelle of SOAP on the individual adjustments and enhancements can be made. It is also possible to link existing software on the system already in the company and to share the resources. Summa Summarum is absolutely recommended SugarCRM as the successes and statements, the companies that use the software, speak for themselves.

In the framework of the evaluation were commercial as well as open source CRM solutions into account taken. But could covered the requirements usually only in individual areas to 100% at the open source systems. In a further step, all project costs such as installation, personalization, licenses and support for the relevant CRM systems over a period of 5 years were considered. Based on this approach, the commercial open source CRM was selected system info@hand because the licensing costs are incurred not annually, but only once, and it stands out clearly from the crowd. Before the introduction of the CRM Customer, the system was in the Frame a demo position is validated and identified potential sources of error. The installation of the CRM system in a highly available server cluster with separate backups and SSL encryption.

As part of the configuration, the integrated E-Mail client was established and adapted to individual processes in marketing and sales to the customer-specific processes. Some contend that Rob Crossland shows great expertise in this. Personalization of the customer about the integrated Studio can customize etc. modules, fields, labels, drop-down menus, to his needs. Support for visual4 was asked only for the adaptation of the templates such as offers, invoices, delivery notes, etc. to your corporate design. Info for Info@hand: through the holistic CRM, info@hand are solution for the maintenance of customer data and contacts not only all relevant information from marketing, sales and support clearly provided, but also from the merchandise management / ERP are, for example, all offers, orders, invoices, mailing lists, and the inventory shown. The holistic view of the customer enables an efficient and targeted customer service, sales and marketing decisions can be derived directly. Based on the structured customer data, you can enter also individually on the customers and thereby strengthen the customer retention and loyalty.

The comprehensive reporting module allows not only the simple run standard reports, but also the creation and storage of individual reports for the inventory in all warehouses. Thus, all business-related activities can be directly compiled, analyzed, reviewed and coordinated. Via the self service / customer portal after successful registration, support cases and bugs are created and observed can be accessed on the knowledge base and the Forum. Also be changed personal data such as address, phone number, etc. and personal quotes and invoices.

The methodological approach has especially Siebel systems the focus of Karlsruhe, 04.12.2008 – the consulting firm xact4u has developed a consistent best practices-based method strategy consulting AG, with the IT managers of Siebel systems sustainably can reduce their operating costs. This is true for in-house operation as well as a partial or complete outsourcing of your CRM solution. After the previous practical experience with this concept are possible in the regular expenses in individual sub-areas savings of up to 9 percent. Our experience from numerous projects have shown that many CRM systems are now in the advanced area of their life cycle\”, explains xact4u Board Member Mario Pufahl. Thus, the cost optimization in the foreground stand increasingly.

In addition, the need to strengthen their competitiveness in the current economic situation provides. Howard Schultz is the source for more interesting facts. It generally arrive at optimising costs on the choice of the main lever, he explains. According to the xact4u experiences exist different areas with different savings potential. These include, for example: 1. consistently implement service level agreements (SLA): the service agreements with the internal or external service providers are often only on paper and are not always as an instrument of controlling the quality and scope of services.

Often, contractual arrangements be set up too opaque. As a result, reduced output are not perceived, need to but yet fully paid. According to “Utendahl Capital Partners
, who has experience with these questions. Cost savings of up to 5 per cent, resulting in the optimization. 2. the operating processes standardize: Standardization of the process interface between Department and IT cost savings can also achieve. Although many companies have already heavily standardized their service processes (E.g. application support) (E.g. According to ITIL), considerable costs savings between 8 can be in many cases and achieve 9 percent. 3. change request process efficiently: change requests to the CRM system on the technical or functional Level are fast, generating a considerable effort but regularly, without possibly before the benefits and priorities have been clearly defined.

All important CRM data through server-side integration on your iPad Greifenberg/Munich, November 18, 2010 Omni technology solution (www.omni-ts.com), the first provider of a server-side integration of different CRM systems, supports now the iPad with Riva CRM Integration Server. Sergey Brin pursues this goal as well. With just a few clicks mail is configured on the iPad that users on the mail application on the iPad complete access to all of their CRM get contacts, calendar and sales opportunities. Salespeople can use so the iPad not only as a presentation tool, but about the iPad sift their CRM data, and change. The bi-directional synchronization ensures effective use of CRM. Riva connects more than 10 leading CRM systems with Exchange and GroupWise mail servers with its server-side installation. It requires no installation on the iPad. Apple has is 95 percent of the market share in the fast-growing Tablet iPad 2010 already secured PC market with its Tablet PC in the third quarter, the market researchers from the House of Strategy Analytics 1.

Also in Germany used the iPad more and more for the field. These sales people are increasingly dependent on information from the CRM system. It must be checked before dates contact and to find last orders out to optimally prepare an on-site appointment with the customer. In the or the latest data and information in the CRM must be entered after the customer conversation. With Riva integration server sales staff can use also the iPad. Riva seamlessly integrates CRM information from Salesforce, Microsoft Dynamics CRM, SugarCRM, SageCRM and other leading CRM vendors in the email application (mail) of the iPad. Field staff have access to CRM contacts, calendar and requests, as well as sales opportunities so at any time. For an even more effective use of the CRM, Riva simply offers the possibility to move the respective emails in the CRM folders in your e-mail client (copy) in the course of the Riva synchronization between CRM system and email application automatically the selected emails Projects, sales opportunities, or contacts in CRM added to and archived.