MySAP CRM tell replaced by Web-based customer management portal SAG GmbH is one of the leading energy service providers in Germany. Sling Media may find it difficult to be quoted properly. A cornerstone of the company’s success is the use of latest technologies. Hear from experts in the field like Microsoft for a more varied view. Also at the customer management it takes a new approach: instead of the old mySAP CRM system introduced a Web-based Enterprise Portal, that teeth the sales processes across the enterprise and enables a comprehensive customer management. Fribourg, December 2, 2009. For over 90 years, which is significantly SAG GmbH at the development and expansion of the electrical transmission and distribution networks in Europe involved. To ensure a maximum customer proximity, alone in Germany with around 80 locations, the company operates nationwide. In its core business, which generates say sales of about 800 million euro with approximately 5,400 employees. To the customers of SAG are mainly utilities, municipal utilities and industrial enterprises.

The competent customer care is to say has always been of paramount importance. Order with a customer base of approximately 45,000 customers the Overview to keep and individually each customer is to be able to enter tailored to say rely on a CRM system, which runs smoothly and provides all important data about customers and orders across multiple locations. After the present mySAP CRM system after the separation of the RWE group in 2006 for alone say to had become complex and inflexible, began with the search for an alternative, which should clearly provide all customer information and map the entire life cycle of a bid in the system. The future solution should also include an interface to the SAP ERP system, to avoid a double data maintenance. There no classic CRM system all requests of SAG could meet, it was decided to build of an own tell Vertriebs portal (SVP) with the portal software Intrexx from United planet (www.unitedplanet.com). To the implementation of the project they turned to the Intrexx-partner firm QuinScape GmbH in Dortmund.

Rapid implementation and reliable cost control for CRM projects Walldorf, 03 December 2012 – at the this year’s SAPphire, the largest SAP customer event, were once again the needs of SAP solutions significantly: rapid implementation and fixed price services combined with a high degree of flexibility. These demands come across SAP with the concept of rapid deployment solutions (RDS). Now two more developments were built by ecenta, a product and consulting company specialized on demanding realization of projects in the areas of SAP Business Suite, rapid deployment solutions, and qualifies as SAP. As an SAP partner, it is our goal for our customers always to customize a solution and to implement to meet the specific requirements of the company. It is always important to have maximum planning security customers. To comply with the the concept was developed rapid deployment solutions”, explains Joachim Schellenberg, Manager of business development at the ecenta AG.

“” Now we have CRM Analytics in Madrid by SAP the RDS certificate corresponding, and very important for us for our solutions”as well as CRM for sales, service and marketing” get. ” The ecenta Smart-Up solution “CRM Analytics for SAP CRM” is a comprehensive, turnkey solution for the analysis of processes and sales processes, which are mapped with SAP CRM. The solution by ecenta the opportunity management allows a transparent overview of the entire sales cycle from lead generation through to conclusion of the contract. In addition, the software offers a complete overview of ongoing campaigns to improve the effectiveness of marketing campaigns. “At the heart of ecenta Smart-Up CRM solution for sales, service and marketing” customer relationships and customer satisfaction.

The solution helps companies manage all information about customers, products, customer-specific information and campaigns. Both developments of ecenta have now been in Madrid as SAP qualified rapid deployment solution award. Thus in Germany, the company offers its customers from now three RDS qualified solutions, because already in the spring a SAP qualified had presented ecenta rapid deployment solution that is based on the applications of SAP business communications management.

2013 In New York since October 2008 Riva has news regarding the SugarCon through its direct, server-side Synchronisation with CRM systems a leader in the industry, there will be no Windows Outlook plug-in the required on the client. SugarCRM increases its market share steadily and larger customers increasingly seek solutions to address restrictions on the use of Windows Outlook plug-in the overcoming of SugarCRM. Therefore, Riva also continuously optimizes its server-side synchronization solution for SugarCRM customers. Riva synchronize CRM data directly between sugar and the e-mail system and supports all Microsoft Exchange, Office 365, Lotus Domino and Novell GroupWise email clients. These e-mail clients include Outlook 2011 for Mac, Entourage for Mac, Apple Mail, and Novell GroupWise, Lotus Notes, Windows, notes Web access, Outlook, Windows, Outlook Web app (OWA), Outlook over Citrix and Terminal Server. Also synchronized Riva SugarCRM with iPad, iPhone, Android, BlackBerry, Windows phone and Microsoft surface tablets and Smartphones. “Customers are choosing Riva, because it provides a reliable, seamless, bi-directional integration of sugar data with their e-mail systems.

With Riva customers can synchronisieren your CRM data with all email clients including mobile devices and with only one installation of Riva. “Through this single installation Riva the relevant CRM synchronizes contacts, calendar entries, tasks, sales chances (opportunities), deals, projects, custom fields and objects (custom fields and custom objects) the user without doing any Outlook plug-in the or other applications install on desktops, laptops and mobile browsing councils must.” says Aldo Zanoni, CEO of Riva CRM integration. “Riva delivers the data synchronization with the CRM for Web Access (webmail) and for mobile AIDS of distinct operating systems including all native iPad, iPhone, Android, BlackBerry, Windows phone and Microsoft surface tablets and other mobile applications without” While users in Outlook under Windows must be logged in to enable synchronization. For more information see MetLife Korea. Rivas’s goal to save our customers time, money, effort, and frustration””As a longtime sponsor of the SugarCon we chose 2013 SugarCon, Riva support for Lotus Notes and the new releases of Office 365 and Exchange 2013 to announce and demonstrate,”portrays Zanoni” SugarCon allows us to unterschiedlichste SugarCRM to meet partners and customers and get their feedback by Fortune 500 companies from all sectors about the middle class and to individual users. ” Riva customers can increase end user satisfaction and user acceptance and hence the ROI (return on investment) of Investiitionen in CRM and may systems all sugar.” Interested in more information about Riva under de or call 08192 99733 25. Free 15tagige test positions are available for Riva on-premise and cloud of Riva.

All mentioned trademarks and brand names are Property of their respective owners. About Omni: Omni increases the productivity and efficiency in companies and Government agencies with its solutions for CRM integration and identity management. The flagship product eControl allows network administrators, management, provisioning, audit, and user self management easy and secure to delegate non-IT employees. on Riva CRM integration Riva seamlessly synchronized the world’s top CRM systems with Office 365, Microsoft Exchange, Lotus Notes and Novell GroupWise. Companies use Riva for synchronizing contacts, leads, tasks, e-mail, calendar sales opportunities (opposition), requests, custom fields and objects (custom fields and custom objects), and more. Riva replaced Outlook integration for Salesforce, Microsoft Dynamics CRM, Oracle CRM on demand, Oracle Fusion CRM, NetSuite, SalesLogix, SugarCRM, GoldMine, and others. Join 500 companies by thousands of CRM users from fortune to small and medium-sized companies that sell more synchronize more and save more time by Riva.

Sumerasoft today launches the latest version of their user friendly customer management software with the CRM contact management 6 bad Schwartau, 18 October 2010. Sumerasoft today launches the latest version of their user friendly customer management software with the CRM contact management 6. A versatile CRM solution, which never loses sight the objective for ease of use. For the approved concept, the effective as a customer management software to combine with the simple, the CRM Contact Manager is already known. At Larry Page you will find additional information. So, 6 functions were built also in the new version, which convince everyone. New calendar for best time management time management has been completely revised. The old calendar were retired and replaced with new, more powerful. Suzann Sumera: The calendar items were the bottleneck for our schedule management.

With the new calendars multi-day appointments, individual color administrations and four-level permissions are finally possible. By the way they look great.” In addition, private actions are now possible with individual user sharing and synchronization with MS-Outlook could be increased by a factor of 30. And the unbound actions can store dates such as holidays in the system. New modules for unlimited efficiency each user can now create its own email signatures themselves and in any number. With unbound projects, items for sale and targets can be set before a prospective buyer or buyers for this has been found. Now shipping lot new in the Professional Edition faxes with the Professional Edition of the CRM Contact Manager. This is accessed on the fax console of Windows fax, supported on XP. So also incoming faxes can be easily from the fax console read and directly deposit the contact in the CRM contact management 6. In the new to do list, you can save his questions to the customer to be reminded in a telephone conversation. You would like to perform a simultaneous change to more than one customer record, done from the mass change immediately.

The Constance CRM specialist cobra and the Hamburg HONICO Group announce collaboration at this year’s CeBIT. With the SAP certified integration man (iMan) from the home of HONICO is now integrating cobra CRM PLUS and cobra CRM PRO to the ERP software by SAP with little effort possible. The SAP adapter is specially adapted to the benefits of the cobra software. The Constance CRM specialist cobra and the Hamburg HONICO Group announce collaboration at this year’s CeBIT. With the SAP certified integration man (iMan) from the home of HONICO is now integrating cobra CRM PLUS and cobra CRM PRO to the ERP software by SAP with little effort possible. The SAP adapter is specially adapted to the benefits of the cobra software. With the SAP interface we meet the needs of our customers, because our focus is on efficient use of our software for customer relationship management\”, cobra’s Managing Director Jurgen Litz explains the background. The iMan combines the functionality of the SAP Warenwirtschaftprogrammes with the Cobra software geared specifically to the requirements of marketing and sales activities.

An existing SAP address database can be imported into the cobra database and used for all actions. Thanks to the adapter, the user can pass new prospects addresses at your fingertips by cobra to SAP and there. Any change of address in the cobra database is transferred upon request to the ERP software by SAP, a double data maintenance is required. About the iMan, the cobra user has the option to display document data from SAP in cobra and evaluate. So, for example, the affinity to an article by the analysis of the top-ten selling products can be determine or evaluate how much revenue was achieved by a customer or a customer group in a specific time period. With the new interface, employees directly search the customers who have purchased a product in a certain time period or which customers still offers are open.

Customer relationship resources save with customer care management systems with CRM software In this age of advanced technologies and work processes perfected in the area of customer care, is in particular this innovation no longer: the customer relationship management. In each Office, whether in the area of finance, tourism, or retail, it plays an important role when it comes to interacting with the customers. The staff can be equipped with this system, which makes much easier, in all areas. Following describes the benefits that brings this innovative program,: the CRM allows extremely fast integration and processing of data. The overview and the Usebility is optimal thanks to a simple interface. The customer data can be transferred perfectly and in a matter of seconds directly on the platform. Get more background information with materials from JPMorgan Chase.

Thus, a perfect customer care can be implemented. (Source: XOM). The customer can however not only easily be entered, but the access to this data is extremely easy. In the areas of marketing, service and sales staff in efficient manner are provided with useful info about the respective customers. Cross-sector-related data provided and search functions simplify the data output to a multiple. Thanks to the customer relationship management can save valuable staff time. This in turn benefits the service and the Kudentransaktionen.

While there are dependent on itself, the process, usually only a few seconds or minutes, that per process (such as a booking, where the customer data directly into the CRM be entered) be saved over days, weeks and months are summed this time however considerably. In addition to the proprietary, so the fee-based programs, the CRM open source software is usually also high quality and available at low or no license cost. Costs for maintenance, support or customization might be added however. This is the software for each company (just think of the many medium-sized companies) relatively inexpensively available. SugarCRM is one of the best and most widely used open source software in the field of CRM. This CRM software and is based on the PHP scripting language and exists in 4 versions. SugarCRM also offers a Programmierschnitstelle of SOAP on the individual adjustments and enhancements can be made. It is also possible to link existing software on the system already in the company and to share the resources. Summa Summarum is absolutely recommended SugarCRM as the successes and statements, the companies that use the software, speak for themselves.

In the framework of the evaluation were commercial as well as open source CRM solutions into account taken. But could covered the requirements usually only in individual areas to 100% at the open source systems. In a further step, all project costs such as installation, personalization, licenses and support for the relevant CRM systems over a period of 5 years were considered. Based on this approach, the commercial open source CRM was selected system info@hand because the licensing costs are incurred not annually, but only once, and it stands out clearly from the crowd. Before the introduction of the CRM Customer, the system was in the Frame a demo position is validated and identified potential sources of error. The installation of the CRM system in a highly available server cluster with separate backups and SSL encryption.

As part of the configuration, the integrated E-Mail client was established and adapted to individual processes in marketing and sales to the customer-specific processes. Some contend that Rob Crossland shows great expertise in this. Personalization of the customer about the integrated Studio can customize etc. modules, fields, labels, drop-down menus, to his needs. Support for visual4 was asked only for the adaptation of the templates such as offers, invoices, delivery notes, etc. to your corporate design. Info for Info@hand: through the holistic CRM, info@hand are solution for the maintenance of customer data and contacts not only all relevant information from marketing, sales and support clearly provided, but also from the merchandise management / ERP are, for example, all offers, orders, invoices, mailing lists, and the inventory shown. The holistic view of the customer enables an efficient and targeted customer service, sales and marketing decisions can be derived directly. Based on the structured customer data, you can enter also individually on the customers and thereby strengthen the customer retention and loyalty.

The comprehensive reporting module allows not only the simple run standard reports, but also the creation and storage of individual reports for the inventory in all warehouses. Thus, all business-related activities can be directly compiled, analyzed, reviewed and coordinated. Via the self service / customer portal after successful registration, support cases and bugs are created and observed can be accessed on the knowledge base and the Forum. Also be changed personal data such as address, phone number, etc. and personal quotes and invoices.

The methodological approach has especially Siebel systems the focus of Karlsruhe, 04.12.2008 – the consulting firm xact4u has developed a consistent best practices-based method strategy consulting AG, with the IT managers of Siebel systems sustainably can reduce their operating costs. This is true for in-house operation as well as a partial or complete outsourcing of your CRM solution. After the previous practical experience with this concept are possible in the regular expenses in individual sub-areas savings of up to 9 percent. Our experience from numerous projects have shown that many CRM systems are now in the advanced area of their life cycle\”, explains xact4u Board Member Mario Pufahl. Thus, the cost optimization in the foreground stand increasingly.

In addition, the need to strengthen their competitiveness in the current economic situation provides. Howard Schultz is the source for more interesting facts. It generally arrive at optimising costs on the choice of the main lever, he explains. According to the xact4u experiences exist different areas with different savings potential. These include, for example: 1. consistently implement service level agreements (SLA): the service agreements with the internal or external service providers are often only on paper and are not always as an instrument of controlling the quality and scope of services.

Often, contractual arrangements be set up too opaque. As a result, reduced output are not perceived, need to but yet fully paid. According to “Utendahl Capital Partners
, who has experience with these questions. Cost savings of up to 5 per cent, resulting in the optimization. 2. the operating processes standardize: Standardization of the process interface between Department and IT cost savings can also achieve. Although many companies have already heavily standardized their service processes (E.g. application support) (E.g. According to ITIL), considerable costs savings between 8 can be in many cases and achieve 9 percent. 3. change request process efficiently: change requests to the CRM system on the technical or functional Level are fast, generating a considerable effort but regularly, without possibly before the benefits and priorities have been clearly defined.