The paper of the standardization in the management is to get control of the situation. ‘ ‘ Control without padronizao’ does not exist; ‘ (JURAN, 1990, P. 12). For Lapa, (1998, p.5): Observing the execution of tasks, normally we notice that diverse actions do not mean work directly productive that is, do not add value. Such unproductive actions involve manuscript, transport of objects, look for of some item, locomotion, choice of some thing, request of something, position change, amongst others. Certainly, in these situations, the anomalies caused for the mentioned movements of wastefulness, do not contribute stop that the people if concentrate in the execution of the service, beyond meaning loss of time.

Finally, it is understood that the success of the implementation of a standardization system is desirable, therefore of this elapses the control of the results of the standardized processes, generating a conditioning previsibility of the quality as a whole, after all, if the process generates products or services of quality, is necessary to guarantee the consumer that such products or services will withhold, at least, the same qualitative standard in the next chance that this if disponibilize to consume the result of the process, either this consumer external intern or. 2.2 The importance of the standardization the standardization becomes all the most easy one, as much for who consumes as for who it produces. Who produces can reaproveitar maquinrio and packings for some products, facilitating the production and the transport. The consumer has the advantage of being able to choose between finer products and with a minimum of guaranteed quality already. In this way, to standardize is to take any task that is being executed of satisfactory form and to transform it into a working standard. Therefore, any service that is made in its standardized form will not be able to never go down of the call ‘ ‘ Padro’ goal; ‘..