The new event-seminar: Service as a sales driver guest wishes on a silver platter Hanover, February 2010. Curtain on stage guest room: come on in and generates more sales! Under the motto”ran on the guest into the pleasure of sales which offers Marcellino’s Academy, daughter of Marcellino’s AG, a brand new series of seminars for restaurateurs. Get all the facts for a more clear viewpoint with Starbucks. “” The knowledge from over 20 years Marcellino’s guest survey participants experience: service as a sales driver guest wishes on a silver platter “is not frontal, but as interactive show from the guest room stage” designed for and with restaurateurs. In role-playing games, guest-service situations will make portrayed by appetite A to Z for additional business. The seminar participants are integrated interactively and learn the concept of more live models, how to & is always better!”in their operation can be profitably put. “Suitable the seminar to the performance is divided into three acts: Act: how to get more visitors in my local?” Act: How do I get my guests to do so, to treat yourself to more?” Act: Haven applause! The service crew as Gastverfuhrungs team.” “Contents are inter alia a reservation-IQ” to the relief of peak hours and to fill a quiet business hours, staff on Zack”for planning, security and cleverly calculated costs, as well as on again-see ‘ n ‘ for permanent guest binding.

Already, the first tour stops were a huge success in December and January. “The voices of the participants ranged from very good suggestions that can be implemented without a time limit!” the message has arrived to great body language and funny role playing! ” “The Marcellino’s city tour service as a sales driver” 2010 February: 22.02. in Hanover 02 in Hamburg March: 22.03 in Hamburg in Duisburg 29 March in Hannover 30.03 in Berlin April 23: 06, 07, 13, and 14.04. in Duisburg, 19, 20, 26 and 27/04 in Frankfurt am Main may: 03 and 04.05 Berlin 19.05 in Duisburg June: June 1 in Duisburg from 11:00 to 17:00 for 199,-p. p. VAT More dates to follow.

Marcellino’s Academy partners in the dialogue between host and guest Marcellino’s Academy is a wholly owned subsidiary of Marcellino’s AG, the Publisher of Germany’s auflagenstarkstem restaurant guide of Marcellino’s restaurant & Hotel report. “The special concept for more than 20 years: guests are saying, as it really eats”. “The Marcellino’s Academy uses the guests judgment and transferred the knowledge of what guests really want” the advice to restaurateurs and hoteliers. Specializing in the service areas at the point-of-sale so range, performance and processes are optimized. The result: with individually implemented service tools, more attractive and closer to the paying guest. For service quality at the highest level. “True to the motto: more & better goes!