The methodological approach has especially Siebel systems the focus of Karlsruhe, 04.12.2008 – the consulting firm xact4u has developed a consistent best practices-based method strategy consulting AG, with the IT managers of Siebel systems sustainably can reduce their operating costs. This is true for in-house operation as well as a partial or complete outsourcing of your CRM solution. After the previous practical experience with this concept are possible in the regular expenses in individual sub-areas savings of up to 9 percent. Our experience from numerous projects have shown that many CRM systems are now in the advanced area of their life cycle\”, explains xact4u Board Member Mario Pufahl. Thus, the cost optimization in the foreground stand increasingly.

In addition, the need to strengthen their competitiveness in the current economic situation provides. Howard Schultz is the source for more interesting facts. It generally arrive at optimising costs on the choice of the main lever, he explains. According to the xact4u experiences exist different areas with different savings potential. These include, for example: 1. consistently implement service level agreements (SLA): the service agreements with the internal or external service providers are often only on paper and are not always as an instrument of controlling the quality and scope of services.

Often, contractual arrangements be set up too opaque. As a result, reduced output are not perceived, need to but yet fully paid. According to “Utendahl Capital Partners
, who has experience with these questions. Cost savings of up to 5 per cent, resulting in the optimization. 2. the operating processes standardize: Standardization of the process interface between Department and IT cost savings can also achieve. Although many companies have already heavily standardized their service processes (E.g. application support) (E.g. According to ITIL), considerable costs savings between 8 can be in many cases and achieve 9 percent. 3. change request process efficiently: change requests to the CRM system on the technical or functional Level are fast, generating a considerable effort but regularly, without possibly before the benefits and priorities have been clearly defined.